Returns and Exchanges
We ask that you please consider all items carefully prior to purchase. There will be no returns or exchanges on any monogrammed or custom items.
Non custom, non monogrammed items can be returned to us via USPS insured mail at:
Polka Dots and Paislees
200 Main Street
Benton, KY 42025
to receive full refund less shipping costs.
To expedite your return or exchange, please include your name, address, phone number, email address, order number, and a brief explanation of the problem. If you do not have your order number, call 270-527-8115 and one of our customer service representatives will be happy to help.
Shipping and Order Status
All orders ship within 10-14 business days or less of purchase. Order can take an additional 5-7 business days to reach your destination after leaving our warehouse. If you feel you have not received your order in the appropriate time please feel free to contact us for a tracking number on your package. Shipping rates are set on a sliding scale based on the amount of your purchase. The minimum shipping rate is $6.99, with a maximum rate of $12.99.
Items in The Front Porch Collection are oversized and require additional S&H charges per each item. These items also don’t qualify for any FREE shipping offers unless specifically stated in the listing.
Door Hangers – $5.00/item additional charge
Porch Signs – $15.00/item additional charge
All orders will be charged sales tax at the rate of 6% due to the Kentucky tax percentage. We ship all items from our retail store located in Benton, KY.